Pearson Digital Channels Senior User Experience Designer - Research in Hoboken, New Jersey

Digital Channels Senior User Experience Designer - Research


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

Pearson’s Global Digital Channels and Experience team is looking for aUser Experience (UX) Researcherwho will be charged with uncovering unarticulated user needs and connecting those to business goals for our flagship global ecommerce store. You will use your strong research, problem-solving and interaction design skills to improve the usability, usefulness, and desirability of You will plan and execute research that will inspire and influence our product and feature improvements.

Collaboration, partnership and active stakeholder management is foundational to success in this role. Thriving in an evolving environment, working to drive innovation, and continuous improvement for efficiency and sustainable growth is key.

Key Responsibilities:

  • Plan and conduct user centered research (ethnographies, usability testing, etc.) around users’ needs and behaviors in order to help inform product initiative.

  • Observe and analyze user behavior and present actionable insights to stakeholders.

  • Execute qualitative research projects from start to finish , including developing a research plan, recruiting, moderating, analyzing results, and presenting findings.

  • Work closely with designers, product managers, market researchers and developers to i dentify research topics and uncover opportunities to further improve our understanding of both current and prospective users.


Must Have Attributes :

  • Broad set of user-centered research methods:contextual inquiry and ethnographic field studies, one-on-one interviews, focus groups, usability testing, concept testing, competitive assessment, diary studies, etc.

  • Confidence with quantitative research methods, comfortable with metrics, and are able to synthesize quantitative data with qualitative user research.

  • Meticulous sense of detailand the ability to seek out simple solutions to complex challenges.

  • Experience using UX toolssuch as, UserZoom, SurveyMonkey, GetFeedback, etc.

Proven ability to present research findings and insightsin a concise and logical manner to various audiences to gain alignment

  • Ideas driven- You have the capacity to be open to new ideas and comfortable exploring areas where there are no right answers.

Personal Qualities:

  • Communication- You have developed interpersonal skills and use these to influence outcomes with persuasiveness and candour. You appreciate the diversity of stakeholder interactions and adapt your style and approach accordingly.

  • Interpersonal and relationship-building skills– You will bring with you a network of relationships, and a track record of excellent internal stakeholder management at all levels, seen as a trusted advisor to team leadership.

  • Global Perspective and Learning Agility– You take a systematic, structured view of situations, while staying focused on the big picture.You have significant experience operating in a global environment and are able to demonstrate cultural agility.

  • Deliver Results– You have a track record of achievement, accountability and translating complex strategies into actionable plans.

  • Time Management -Excellent organizational skills, coupled with the proven ability to set priorities, manage deadlines, and make data-driven decisions.

  • Judgement and problem-solving skills – You demonstrate sound judgement in assessing business risks and make decisions that balance a variety of factors whilst always maintaining the integrity of the core values and business strategy.


Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-NJ-Hoboken

Job: Marketing

Organization: Global Corporate Affairs & Marketing

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 8, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1816551

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.