Pearson Director - Digital Channels COE & Training in Hoboken, New Jersey

Director - Digital Channels COE & Training


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

Pearson’s Global Digital Channels and Experience team is looking for a Director - COE Manager & Training Lead who will be accountable for the planning, tracking, measuring, reporting and training on projects identified as COE delivery. This position will oversee the working with the business and third party agencies to make sure the projects are delivered to Pearson standards and best practices. We need an expert with experience in tracking a multitude of requests while thinking strategically, obsessing about the details and implementing with speed.

Collaboration, partnership and active stakeholder management is foundational to success in this role. Thriving in an evolving environment, working to drive innovation, and continuous improvement for efficiency and sustainable growth is key.

Key Responsibilities:

Manage the planning, tracking, measuring and reporting of the approved COE delivery projectsat both the detail and aggregated level

Perform and progressively refine stakeholder managementto mitigate surprises

Work with the team and cross functional stakeholdersto ensure quality standards are maintained and program roadmaps are delivered on time

Ensure planning integrity and qualityby reviewing agency and business plans plans, identifying issues and assisting in refining and understanding needs

Build and maintain strong partnershipswith internal team and technology as well as product and marketing teams

Conflict resolution and escalation managementof all issues

Provide trainingand best practices as necessary

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


Must Have Attributes :

  • Advanced knowledge of project processes, problem management tools and procedures

  • Ideas driven- You have the capacity to be open to new ideas and comfortable exploring areas where there are no right answers.

  • Excellent collaboration and teamwork skillsto negotiate across functional silos

  • Understanding and appreciation of software development life-cycle processes and methodologies(Eg. agile and waterfall)

  • Understanding and appreciation of Software lifecycle disciplines

  • Strong communication skillsand the ability to communicate technical concepts to non-technical audiences and work with a variety of internal stakeholders

  • Ability to be self-motivatedand work collaboratively with different divisions of the organization

  • Excellent written and verbal communication

Personal Qualities:

  • Communication- You have developed interpersonal skills and use these to influence outcomes with persuasiveness and candour. You appreciate the diversity of stakeholder interactions and adapt your style and approach accordingly.

  • Interpersonal and relationship-building skills– You will bring with you a network of relationships, and a track record of excellent internal stakeholder management at all levels, seen as a trusted advisor to team leadership.

  • Global Perspective and Learning Agility– You take a systematic, structured view of situations, while staying focused on the big picture.You have significant experience operating in a global environment and are able to demonstrate cultural agility.

  • Deliver Results– You have a track record of achievement, accountability and translating complex strategies into actionable plans.

  • Time Management -Excellent organizational skills, coupled with the proven ability to set priorities, manage deadlines, and make data-driven decisions.

  • Judgement and problem-solving skills– You demonstrate sound judgement in assessing business risks and make decisions that balance a variety of factors whilst always maintaining the integrity of the core values and business strategy.


Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-NJ-Hoboken

Other Locations GB-GB-London

Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL

Job: Marketing

Organization: Global Corporate Affairs & Marketing

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 8, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1816563

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.